TERMS AND CONDITIONS

SHIPPING POLICY

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We provide FREE DELIVERY throughout England and Wales.  We regret that, due to the distances involved, we cannot always provide free delivery on larger items and furniture going to Scotland or Northern Ireland. However, we do promise to keep any necessary surcharges to either of these locations to an absolute minimum. 

Small items are generally delivered via Parcelforce within 7 days.  Large items and furniture will be delivered BY COURIER within 14 -21 days (depending on location) and between 8am and 5pm Monday to Friday.  All items delivered BY COURIER are based on a one person door to door (ground floor) service, so help will be needed at the delivery address to unload heavy or bulky items, or if the property is any distance from the nearest unloading point.

 

Please contact us if your property is not on the ground floor, you need a two person delivery team, or would like a quote for urgent delivery.

RETURNS POLICY

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We offer returns on all products sold online within 7 days of purchase. The purchaser is responsible for covering the cost of delivery for returning the item. All items must be returned to us undamaged within 14 days of purchase. We will refund the items sale value within 30 days.

 

Refunds will only be made if the item does not meet the description on our website, or if there is any previously unspecified damage. Please inspect your purchase immediately on arrival, in the event that your item is damaged please notify us immediately.

STOCK CONDITION

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We take great care to ensure the descriptions we provide are accurate and will always specify any damage. Many of the pieces we stock are over 60 years old, often more, and consequently come with minor imperfections or age-related wear and tear.

We take great care to ensure a high quality, crafted finish on any pieces that are repaired, restored or upcycled in our studio. However, we do not promise perfection, or a factory finish, and we believe that’s part of their charm.

PAYMENT METHOD

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We accept all major credit cards including Visa, Mastercard, Discover, AMEX, Diners, and Maestro via WIX PAYMENTS. We also accept payments via PAYPAL. 

TRADE INQUIRIES

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Please do not hesitate to contact us via the contact form or email lucy@draycottstudio.co.uk if you are a trade buyer or an interiors professional and would like to discuss terms.

OUR STUDIO

Albert House

The Street

Draycott

Cheddar BS27 3TH

VIEWING BY APPT

Mon - Fri: 9am - 5pm

Sat: 10am - 4pm

Sun: 10am - 3pm

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